Cancellation & Refund Policy
1. Cancellation Requests
Clients may request cancellation of a confirmed consultation by contacting Corecentric Advisory through official communication channels.
Cancellation requests must include the client name, consultation details and the requested cancellation date to allow appropriate review.
Refund eligibility depends on the timing of the cancellation request, the consultation preparation completed and any agreed service arrangements.
2. Cancellation More Than 72 Hours Before Appointment
Where a cancellation request is received more than 72 hours before the scheduled consultation time, the client may be eligible for a full refund of any confirmed consultation payment.
Any refund decision will consider whether preparation work has already started before the cancellation request.
3. Cancellation Between 24 and 72 Hours Before Appointment
Where cancellation is requested between 24 and 72 hours before the scheduled consultation, a partial refund may be available.
The refund amount may be adjusted depending on preparation time, administrative work completed and appointment availability impact.
Clients may receive the remaining eligible amount after review.
4. Cancellation Within 24 Hours
Cancellation requests received less than 24 hours before the scheduled consultation may not qualify for a full refund.
A partial refund may be considered only where circumstances allow and where significant preparation work has not already been completed.
5. Situations Where Cancellation May Not Be Refundable
A refund may not be available in the following situations:
- The consultation time has already started.
- The client does not attend the scheduled consultation without prior notice.
- Preparation work has already been completed specifically for the consultation.
- Required information has been provided and professional review work has already begun.
- The cancellation request is made after the agreed service has been delivered.
6. Appointment Rescheduling
Clients may request to move a confirmed consultation appointment at least 24 hours before the scheduled time.
Rescheduling requests are subject to availability and do not automatically guarantee a new appointment time.
7. Refund Processing Time
Approved refunds will normally be processed within 5 to 10 working business days after confirmation of the refund decision.
The time required for funds to appear may vary depending on the payment provider and the customer’s financial institution.
8. Payment Arrangement Adjustments
Payment arrangements are confirmed after service requirements have been reviewed.
Where a refund or adjustment is approved, the applicable amount will be communicated through official business communication channels.
9. Service Disclaimer
Corecentric Advisory provides business operations consulting guidance based on information supplied by clients and discussions completed during consultation sessions.
We do not guarantee specific business improvements, operational outcomes or results, as implementation decisions and business circumstances vary between organisations.
Clients remain responsible for evaluating recommendations and deciding how they are applied within their own business environment.
10. Policy Updates
This Cancellation & Refund Policy applies immediately from publication on this website.
Updated versions may be published when service arrangements or operational procedures change.
11. Contact Corecentric Advisory
- Company: CORECENTRIC LTD
- Company Number: 16583610
- Address: 71-75 Shelton Street, Covent Garden, London, United Kingdom, WC2H 9JQ
- Email: contact@corecentricadvisory.com
- Phone: +44 20 8622 4021